Frequently Asked Questions

No, almost 99% of doors can be installed with Philips smart lock. As long as the door thickness is between 38mm-120mm and the door gap is more than 3mm (equal to the thickness of two coins), most of Philips smart locks can be installed. Even for the glass door, it can also be installed when the frame bar width is more than 110mm. Therefore, Philips smart lock has high matching ability.

The safe handle function is to prevent malicious people from using special tools that can pass through the peephole and push down the handle from the inside to open the door. The inner escutcheon of the Philips push-pull smart lock has a handle-less design. The Philips Smart Lock uses a safe handle holding button. This function is also useful to prevent children and pets from opening the door randomly.

The safety handle function is to prevent malicious people from using special tools that can pass through the peephole and push down the handle from the inside to open the door. The inner escutcheon of the Philips push-pull smart lock has a handle-less design. While the smart handle lock uses a safety handle button. This function is also useful to prevent children and pets from opening the door casually.

Of course not, there is nothing good or bad about these two batteries, but they differ according to their usage requirements. Take Philips visual smart lock as an example. It includes a door viewer, a camera and a doorbell. A smart lock with various functions and high power consumption requires a high-capacity lithium battery, which can effectively increase the battery endurance. In addition, the battery life of the lithium battery is long and can be recharged. For most basic smart lock models, alkaline batteries are sufficient for daily use. Alkaline dry batteries are not only environmentally friendly, but also easy to purchase and operate. But be careful not to mix old and new batteries to reduce potential safety hazards.

In this case, it is recommended to choose the Philips DDL702 face recognition smart lock. In addition to unlocking methods such as fingerprint and PIN code, face recognition can be used to unlock, which also addresses the situation where the fingerprints of the elderly and children are not clear enough. The Philips smart lock also has a built-in wide-angle lens that can easily cope with the height difference of family members (125cm-200cm). Just look up or down in front of the lock within the specified distance and your door will be opened easily. Suitable for the elderly, children and the whole family.

There is no good or bad in them, but they differ in the way they unlock. After successful verification, for the Philips semi-automatic smart lock, you need to press the handle down to open the door and lift the handle up to lock. For the Philips automatic smart lock, the lock bolt will automatically retract and the mortise will automatically come out. Then the door can be opened by gently pushing it, and the door will be automatically locked after it is closed. It is better to choose the right one according to your favorite usage habits.

If you want to pay for your order via bank transfer, you can first send the relevant amount via bank transfer or EFT to the account number specified on our bank account information page. Then, you can place your order.

If you have chosen the payment method via EFT/bank transfer after your order, there is a 1 business day control process. Your order will be prepared after your payment is approved by us. For orders made by credit card, this approval is instant. The shipping process for your approved order starts accordingly.

Select the product you want to buy and add it to your cart by clicking the “Add to Cart” button. Go to the next step, delivery and invoice information, by clicking the “Buy” button from your cart.

Select your preferred shipping company for delivery. Then select your preferred payment method from your payment options. The payment amount is calculated including VAT and shipping fee.

After entering the requested information, review and approve the agreements and terms of use and complete the order.

Invoices to be issued in the name of a person (natural person) must include the Turkish identity number (as notified in the Official Gazette dated 29/08/2006 and numbered 26274, dated 1/1/2007). Invoices for companies (legal persons) must include the tax office and tax number.

If you are going to make the payment by credit card; when you confirm the order, the information reaches the network processing mechanism (SSL) through a special pass over the internet, where the banks that make the payment or receive the payment approve or reject this transaction.

If your credit card information is valid, your order will be accepted. The payment for the products you purchase will reach us via bank transfer. If the order is completed positively, an e-mail containing information about the order will be sent to the customer. The purchased product will be delivered to the customer by a previously agreed upon reliable cargo company and someone chosen by the customer, in return for the person receiving the order showing an ID. At the end of these processes, the system will automatically give you an order number and direct you to the order tracking module.

The order number is required for payment and order tracking. Your order can be sent to anywhere in Turkey by cargo.

Orders are placed on our website by registering or as a guest. We recommend that you become a member to benefit from special campaigns and discounts, and to get your product information, order status and shipping information more easily. Moreover, you can easily become a member and log in with your social media accounts with a single click. Memberships to our site are free. If you wish, you can create a membership with a single click with your social media accounts and easily perform transactions without having to remember your password and username.

You can follow the campaigns on our website and social media accounts and be informed about discount coupons.

After completing your order, you will see a text with your order number. The order number means that your order has been created successfully. After your order is successfully completed, information about your order is sent to your member e-mail address.

On our website, orders can be placed via Bank Transfer/EFT, Credit Card, Postal Check, Mail Order, Cash on Delivery and Cash on Delivery options.

After selecting the option appropriate for your credit card, enter the 16-digit card number, expiration date and the 3-digit security number on the back of your card. 3D Secure (Confirm with password): In case of payment by credit card, you will be directed to the secure payment page of the relevant bank as per the security procedure. The information entered in this section is between the bank and the cardholder and allows you to make secure transactions. If you have not previously made the 3D definition of your card, your registration will be realized on the bank screen in your first transaction and your card will be ready for 3D transaction.

If you perform your transaction with “password confirmation 3D”, a text message is sent to your mobile phone in the bank records. If your information is not up to date in the bank database, you can leave the bank screen and continue your transaction securely through our site. If the transaction is not completed due to any problem during the credit card transaction, the customer and site management are notified. Payment by EFT/Bank Transfer: Payment by EFT/Bank Transfer is only accepted through bank transactions.

During the payment phase of your order, select the bank you want to pay from the money transfer/EFT option. You can make your payment via money transfer/EFT to the bank you choose.

In order to process your payments made via money transfer faster, you must specify your order number in the money transfer description section. Also, keep the receipt of your payment until you receive your order.

If there is any problem with your payment, you will be asked for a receipt. You can note the money transfer information at the order stage. For orders placed via money transfer/EFT, the order is processed and shipped after the payment is transferred to the account.

Orders awaiting payment are kept in the system for a maximum of 1 business day. Orders that are not paid within 1 business day after the order is placed are canceled.

Our site is protected by SSL certificate. With this system, your information is 100% secure. Your card and bank information are definitely not kept on our server. You can use your credit card safely with all virtual machines on our site. In addition, our site uses the most preferred and reliable infrastructures for credit card payments.

Communication on our site’s order pages is provided using SSL (Secure Socket Layer) security technologies. In this way, the credit card information you enter is encrypted and sent to your bank. On this page, it appears in the address bar as https://…. SSL protection is used to ensure the security of your information on our site.

Credit card security is primarily provided with 3D Secure (encrypted approval). With 128-bit SSL encryption technology, information is encrypted and transmitted to your bank, preventing access by 3rd parties. In transactions you make in a secure environment, no institution/organization or 3rd party other than you and the bank that assigned the credit card to you can access your information.

The credit card transaction page transmits card information directly to the bank POS system and the transaction result is notified to the customer. Credit card information is not transferred via e-mail or similar methods. It is not possible for anyone, including our company officials, to access your information.