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After your payment is checked and approved, it will be delivered to cargo on the same day depending on stock availability, or within 2 business days at the latest if there is no stock. For detailed information, you can read our Delivery & Terms of Use page. These times are general delivery times.

Delays in delivery of orders delivered to cargo by us are the responsibility of the cargo company you have chosen. Delivery times may vary depending on your location.

If you wish to cancel your order after completing it, you can send us your cancellation request by phone, e-mail or from the "Contact" section in the lower right corner. We kindly ask you to state the reason for your cancellation request (such as ordering the wrong product, changing the product or payment type, etc.).

Once your cancellation request is processed, we will cancel it. Your new orders must not have been shipped in order for you to cancel them.

If the customer is informed in the e-mail notifications that the sewing process has been completed and the order will be shipped, the right to cancel the order belongs to the discretion of emaksprime.com.

If your product is damaged in cargo, we kindly request that you return your product to the cargo officer by drawing up a REPORT before receiving it. If there is no report, our company cannot make a damage compensation from the cargo company due to product damage, and therefore, this amount cannot be refunded to you.